Refund policy
Returns
Due to the nature of our products (alcohol-free beer and food items), we are unable to accept returns on opened or consumed products.
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at:
Please include:
Your order number
A description of the issue
Clear photographs of any damage
We will assess the issue and arrange a replacement or refund where appropriate.
Items sent back without prior contact and approval will not be accepted.
Order Cancellations
You may cancel your order for a full refund at any time before it has been dispatched.
Once an order has been dispatched, it cannot be cancelled.
Exchanges
As we sell food and beverage products, we do not offer exchanges.
If there is an issue with your order, please contact us and we will resolve it as quickly as possible.
Refunds
If a refund is approved, it will be processed to your original payment method within 5–10 business days.
Please note that your bank or card provider may take additional time to process the refund.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at:
Age Restriction
You must be 18 or over to purchase from DryDrop.